For ages 21+ only

mjl99's commitment to responsible gaming

Enjoy entertainment within your limits — mjl99 always puts your safety and well-being first.

Why does responsible gaming matter?

Online betting and casino games can be a great source of entertainment — as long as they are enjoyed within the right limits. mjl99 believes that when every player games consciously and in a controlled way, the experience is entirely enjoyable. We are committed to ensuring a responsible gaming environment on our platform.

Gaming is a recreational activity — it should never be seen as a primary source of income or a solution to financial problems. At mjl99 we want to ensure that every player enjoys games within their means and budget. Responsible gaming means you control when, how, and how much you play. Our platform provides a number of effective tools to help you maintain that control. We are always here to help keep your experience enjoyable.

24/7 Support

Our Bengali live chat support is always ready to help with any gaming concerns.

Our protection tools

mjl99 provides a number of effective tools to keep players safe — use them to take control of your own gaming experience.

Set deposit limits

Set a daily, weekly, or monthly deposit limit. Once a limit is set it takes effect immediately, and a waiting period applies before it can be increased. The minimum deposit at mjl99 is ৳500.

Time control and breaks

Use the time-out feature to temporarily suspend your account for anywhere from 24 hours to 30 days. No betting or deposits are possible during this period.

Self-exclusion

If you feel you are losing control over your gaming, choose self-exclusion. Once activated, your account will be closed for an extended period and reactivating it will not be straightforward.

Review gaming history

View your full betting history, win and loss details, and a spending summary at any time. Being aware of your own patterns is the first step toward responsible gaming.

Time and spending alerts

Set up automatic alert messages after a specific amount of time or money has been spent. These reminders will keep you aware so that gaming never becomes excessive.

24/7 support assistance

If you want to talk about a gaming concern, contact our Bengali live chat support. Our trained team will help you make the right decision.

Warning signs of problem gaming

If you or someone you know shows any of the following signs, it is important to seek help.

  • A tendency to keep betting in an attempt to recover lost money
  • Neglecting family, friends, or work because of gaming
  • Feeling restless or irritable when not gaming
  • Spending beyond your means or taking on debt
  • Lying or hiding the truth about gaming

Are you a safe gamer?

  • I play only for entertainment
  • I set a budget in advance
  • I do not increase my bets when I lose
  • Gaming does not interfere with my daily life
  • I can stop playing whenever I want
  • I am over 21 years of age

Steps to keep yourself protected

Follow these simple steps to ensure a safe and enjoyable gaming experience.

01

Set a Budget

Decide how much you will spend per session before you start and do not exceed that limit. Do not try to recover money you have lost.

02

Stick to time limits

Set a time limit before you start gaming. Playing for long periods can cause mental fatigue and lead to poor decisions.

03

Take regular breaks

Take at least one short break every hour. Get up, walk around, drink some water — play with a fresh mind.

04

Seek help when needed

If gaming becomes a problem, talk to our support team or activate self-exclusion.

Protection for minors

mjl99 strictly follows the 21+ age rule. We want to make sure that no minor can access our platform.

Only those aged 21 or above may register and play at mjl99. Age is verified when an account is created. Registering with false information is strictly prohibited and any such account will be closed.

If a minor uses your computer or mobile device, keep your mjl99 account locked with a secure password. Advice for parents and guardians: use parental control software on your device.

A message to parents and guardians

Use password protection and content filters on your device to prevent your children from accessing online gaming sites. Never share your personal login details with anyone.

Top tips for responsible gaming

Following these tips will keep gaming an enjoyable experience at all times.

Do

  • Set a specific budget before playing and stick to it
  • See gaming as entertainment, not as a source of income
  • Play with a clear and fresh mind — take a break if you are tired or stressed
  • Regularly review your gaming history and spending
  • Use support or self-exclusion whenever you need it

Don't

  • Never bet with money set aside for essential expenses or with borrowed money
  • Do not chase losses by increasing your bets out of emotion
  • Do not play under the influence of alcohol or drugs
  • Do not stay up late playing for long stretches
  • Do not pressure or entice others into gaming

Contact us for help

If you have any concerns about gaming, or need help keeping yourself protected — we are always here.

Live chat

Our Bengali live chat support is available 24 hours a day, 7 days a week. Talk to us about any gaming concern — we keep everything confidential.

Contact by email

For any responsible gaming request or to apply for self-exclusion, email us at: [email protected]

Account protection

Contact our support team to temporarily suspend your account, change your deposit limit, or activate self-exclusion.

Common questions about responsible gaming

Here are answers to questions that frequently come up about responsible gaming.

You can set a daily, weekly, or monthly deposit limit from your account settings at mjl99. Lowering a limit takes effect immediately, but increasing a limit requires a waiting period. This feature helps protect you from overspending. Contact our live chat for assistance.

When you activate self-exclusion, your account will be completely closed for the set period. During this time you will not be able to log in, place bets, or make deposits. Your account cannot be reactivated before the exclusion period ends. If you want a long-term or permanent exclusion, let our support team know.

A time-out is a temporary break — from 24 hours up to 30 days — suited for short-term pauses. Self-exclusion is a long-term solution, to be used when facing a gaming problem. In both cases, account access and betting are fully suspended.

The minimum age to play at mjl99 is 21. Age is verified at registration and ID may be requested if needed. If someone under 21 registers, or is later found to be underage, their account will be closed and any winnings will be forfeited.

If you notice that gaming is causing problems with your family or work, you keep betting to try to recover lost money, you feel restless when you are not playing, or you are spending beyond your means — these are signs of problem gaming. In that case, speak with our support team or activate self-exclusion.

Yes, complete confidentiality is maintained. If you request a deposit limit, time-out, or self-exclusion, that information will be kept fully private. All personal data at mjl99 is secured with SSL encryption.

Play safely — within your limits

Enjoy your favourite games at mjl99 as entertainment. Play responsibly and stay safe.

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