Frequently Asked Questions
Answers to all your questions about mjl99
From opening an account to withdrawing via bKash, claiming bonuses, and responsible gaming — find detailed answers to all the important questions here.
mjl99 provides a safe and transparent online betting and casino experience for players in Bangladesh. Whether you have questions about account registration, deposits via bKash or Nagad, the welcome bonus, cricket betting, slot games, or responsible gaming — this FAQ page is a reliable source for all of them. If you cannot find the answer you are looking for here, our 24/7 Bengali live chat support is always available.
Account and Registration
Account and Registration
Answers to common questions about opening an account, verification, and logging in at mjl99.
To open an account at mjl99, you need an active mobile number, an email address, and a strong password. The registration process is entirely online and takes just a few minutes. You can easily create an account from any smartphone or computer in Bangladesh.
mjl99 is for players aged 21 and above only. You will need to provide your date of birth during registration to confirm your age. Accounts belonging to underage users will be immediately closed and any deposited funds will not be refunded. Responsible gaming is our highest priority.
No, under mjl99's rules each person may hold only one account. Creating multiple accounts is a violation of the bonus terms and may result in all accounts being permanently closed. If you have any issues, please contact the support team via live chat.
If you have trouble logging in, first use the "Forgot Password" option — a reset link will be sent to your registered email or mobile number. If that does not resolve the issue, follow the instructions on the mjl99 Login page or contact our 24/7 live chat directly.
Identity verification may be required before a withdrawal is processed at mjl99. To do this, submit a scan or clear photo of your National ID (NID) or passport to the support team. Verification is usually completed quickly, and your information is kept fully secure and encrypted.
Deposits and Withdrawals
Deposits and Withdrawals
All questions about transactions via bKash, Nagad, and Rocket, minimum amounts, processing times, and fees.
You can currently deposit money at mjl99 via bKash, Nagad, and Rocket. These three methods are the most popular mobile banking services in Bangladesh, so transactions are easy from anywhere. The same minimum deposit amount applies to all three methods.
The minimum deposit amount at mjl99 is ৳500 and the minimum withdrawal amount is also ৳500. This limit is the same across all three methods — bKash, Nagad, and Rocket. If you want to play with a smaller amount, make sure your deposit is not below this limit.
Deposits from bKash to mjl99 are generally processed instantly. Your account should be credited within a few minutes of a successful payment. In rare cases, a network delay may cause a slight wait. If more than 30 minutes have passed, contact live chat with your transaction reference number.
Withdrawals at mjl99 are generally completed within 30 minutes to 3 hours. After submitting a withdrawal request via bKash, Nagad, or Rocket, the funds will arrive in your mobile wallet within that time. During peak hours it may take a little longer.
mjl99 itself does not charge any additional fees on deposits or withdrawals. However, bKash, Nagad, or Rocket may apply a small fee according to their own transaction policies — this is a standard rule of those services and is outside mjl99's control. Check the charges in your mobile banking app before making a transaction.
Games and Rules
Games and Rules
Questions about cricket betting, slots, live casino, fair play, and playing on mobile.
At mjl99 you can bet on BPL, T20, IPL, and international cricket matches. You can place bets before a match starts or while it is in progress (live betting). Go to the Cricket section, check the available matches, review the odds, and place your bet on the market of your choice.
mjl99 offers slot games from world-class providers including PG Soft, Pragmatic Play, and JILI. Popular titles such as Fortune Tiger and Fortune Rabbit (PG Soft), Gates of Olympus and Sweet Bonanza (Pragmatic Play), and Fortune Gems (JILI) are available. Visit the Slots section for the full list.
RTP, or "Return to Player", is the theoretical percentage of money returned to players over the long term in a game. A higher RTP means a greater chance of returns over time, but it does not guarantee the outcome of any individual session. In slot games, high volatility means big wins come less frequently, while low volatility means smaller wins come more often.
All games at mjl99 are operated by certified providers and use RNG (Random Number Generator) technology. This means the result of every spin or round is completely random and not predetermined. mjl99 is firmly committed to fair play and transparency.
mjl99 is designed as a mobile-friendly website, so you can play directly in any smartphone browser without downloading a separate app. It works smoothly on both Android and iOS devices. Use a good internet connection for faster loading.
In a live casino, you play in real time with a real dealer via video streaming. At mjl99, the mjl99 Casino section offers live games from world-class providers such as Evolution Gaming and Ezugi, giving you an authentic casino experience from home.
Bonuses and Promotions
Bonuses and Promotions
Details on the welcome bonus, wagering requirements, VIP cashback, and other offers.
New players at mjl99 receive a 120% bonus on their first deposit, up to a maximum of ৳8,000. For example, if you deposit ৳5,000, you receive a ৳6,000 bonus and can start playing with a total of ৳11,000. To receive the bonus, activate the relevant offer at the time of your first deposit.
A wagering requirement is the multiplier that determines the total amount you need to wager before you can withdraw a bonus. The wagering requirement for mjl99's welcome bonus is 25x. This means if you receive a ৳6,000 bonus, you must wager a total of ৳150,000 before withdrawing. Once the turnover is met, the bonus funds can be withdrawn.
mjl99's VIP program has four tiers — Bronze, Silver, Gold and Platinum. As you move up by playing regularly, your weekly cashback increases. Bronze offers up to 0.2%, Silver 0.5%, Gold 0.8% and Platinum 1.0% weekly cashback.
No, bonus funds cannot be withdrawn directly. You must first meet the specified wagering requirement (25x). However, your own deposited real money can be withdrawn at any time — only the bonus portion is subject to the rules. For more details, visit the Terms & Conditions page.
Yes, mjl99 periodically runs reload bonuses, cashback offers, and special event promotions for regular players. Special cricket-related offers also appear during BPL or T20 tournaments. Visit the site regularly or ask via live chat to stay up to date on the latest promotions.
Security & Responsible Gaming
Security & Responsible Gaming
All your questions about protecting your information, the 21+ policy, self-exclusion and getting support.
Yes, mjl99 uses SSL encryption technology to keep all your personal and financial information secure. Your data is never sold or shared with third parties. To learn more about our privacy practices, visit the Privacy Policy page.
Responsible gaming means playing for entertainment within your means and avoiding addiction. mjl99 firmly believes in this principle. We give players the ability to set deposit limits, session limits and cooling-off periods. To learn more, read the Responsible Gaming page.
If you or someone you know is showing signs of gaming addiction — such as playing beyond your budget or being unable to stop — please let us know immediately via live chat. We will help activate self-exclusion on your account. Alternatively, you can set limits yourself from the Responsible Gaming page.
mjl99's support team is available 7 days a week, 24 hours a day. Instant help is available in Bengali through live chat. To contact us by email, write to [email protected] — we aim to respond as quickly as possible.
Self-exclusion is the option to lock your account for a set period at your own request. You can activate it for anywhere from 7 days to a longer break. While an exclusion is active, no bets can be placed or deposits made from the account. The support team will help you through this process with full confidentiality.
Still have questions?
Contact support
Our dedicated support team is available 24 hours a day to answer any of your questions in Bengali. Chat with us now via live chat or send us an email.
Log in to your accountLive Chat Support
Instant assistance in Bengali, 24/7. Start a chat from any page on the site.
Email Support
[email protected] — email us for detailed enquiries.